Return & Exchange Policy
7-Day Return Window
At Designer District Global, we offer a 7-day return window from the date you receive your order.
1. Return Window
We offer a 7-day return window from the date you receive your order.
Returns must be initiated within this timeframe to be eligible for processing.
2. Eligibility Requirements
Items must be unused, in original packaging, and with all tags attached.
Sale items, custom orders, and hygiene-sensitive products are non-returnable unless defective.
All original accessories and documentation must be included.
3. How to Return
Email [email protected] with your order number and reason for return.
Once approved, send the item back within 7 days of delivery.
Include all original packaging and accessories with your return.
4. Refunds
Refunds will be processed to your original payment method after the returned item is inspected.
Shipping costs are non-refundable (unless we sent the wrong or faulty item).
Processing time is typically 5-10 business days after we receive your return.
5. Damaged/Defective Items
Report within 48 hours of delivery for a replacement or full refund.
Include photos of the damaged/defective item in your email.
We will provide a prepaid return label for defective items.
Important:
Report damaged or defective items within 48 hours of delivery
6. Return Shipping
Customers are responsible for return shipping unless the item was defective or incorrect.
We recommend using a trackable shipping method for your protection.
Designer District Global is not responsible for items lost during return shipping.
Need to Return an Item?
Contact our returns team to initiate your return process. We're here to help make your return experience as smooth as possible.
Quick Return Tips
• Keep all original packaging and tags
• Take photos if item is damaged
• Use trackable shipping for returns
• Email us within 7 days of delivery
• Report defects within 48 hours
• Include your order number in emails